Reference

Terms That Govern Your adda7 Account

These terms set out what you agree to when you open and use an adda7 account — covering deposits via bKash, Nagad and Rocket, how withdrawals are processed, and what we expect from you in return.

Applies to all account holdersCovers bKash, Nagad, Rocket wallet useEligibility depends on local lawUpdated when policy changesContact support for any query
adda7 Terms That Govern Your adda7 Account
TERMS QUERY CHANNELS

Reach Us About These Terms

Live Chat Open the chat window from your account dashboard to ask about a specific clause, wallet restriction or account suspension linked to these terms.
Email Support Send a written query to our support address for formal term-related requests — useful when you need a documented response about account eligibility or wallet rules.
Account Help Centre Visit the help section inside your account to find term summaries, wallet condition links for bKash, Nagad and Rocket, and step-by-step account guides.
HOW WE APPLY THESE RULES

How adda7 Handles Policy in Practice

Account Security Obligations

You must keep your password and OTP codes private. If you suspect unauthorised access, contact live chat immediately so we can lock the account and investigate the activity.

Wallet Verification Steps

Before your first Rocket or Nagad withdrawal, we verify that the registered mobile number matches your wallet. This step protects your funds and keeps the account in your name only.

Term Updates and Notice

When we revise these terms, an in-account banner and an email to your registered address notify you before the changes take effect, giving you time to review them.

Requesting a Terms Clarification

If any clause is unclear, email support with the clause reference. We aim to respond in writing so you have a record of the explanation for future reference.

Common Questions About These Terms

Below are the questions we hear most often about how these terms work day to day — from wallet use to account ownership and what happens when rules change.

Yes. Every bKash deposit you make is covered by these terms alongside bKash's own conditions. Both sets of rules apply simultaneously to that transaction.

No. Each account belongs to one person only. Sharing login details or letting someone else operate your account breaks these terms and may lead to suspension.

Your balance is not affected by a terms update. We notify you before changes take effect, and your funds remain accessible under normal withdrawal conditions.

Contact support via live chat or email with your account ID and the decision reference. We review disputes and respond in writing with the outcome and our reasoning.

Where applicable local law conflicts with any part of these terms, local law takes precedence. Access and eligibility always depend on your location and local legal status.

Yes. Nagad and Rocket each have their own provider conditions that sit alongside ours. Verify your wallet number with us before your first withdrawal to avoid delays.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.